Privacy Policy

Version 2026-10 · effective from 1 November 2026

This is an English translation for convenience. The Czech version is legally binding.

1. Who processes the data

Rebis services, s.r.o., Obřice 22, 411 15 Podsedice, Czech Republic, company ID 22342508 (“we”). Data protection contact: webmaster@rebis.cz, or by post to our registered office.

2. Two roles

As a controller we process data we need ourselves: user accounts and sign-in, orders and invoicing, bug reports, security and operational logs. This policy mainly describes these.
As a processor we process personal data the Customer puts into the applications (documents, attendance, jobs, mail, messages, files…). The controller is the Customer — typically your employer —; we follow its instructions under the Data Processing Terms and you exercise your rights regarding this data with the Customer. We help them with it.

3. Data we process as a controller

data	purpose	legal basis
name, e-mail, phone (if given), organisation and role, password only as a hash, passkeys where used	account and sign-in across the family	performance of the contract with the Customer, legitimate interest in managing its users
sign-in history: time, IP address, browser and device	account security, sign-in overview for the user	legitimate interest (security)
orders, invoices, contact person and invoicing address	concluding the contract, invoicing, accounting	performance of the contract, legal obligation
bug reports: text, attachments, technical details you chose to attach, name and e-mail of the author	handling the report by a person, fixes	legitimate interest in a working service
devices with the ourApp app: notification identifier, device type	delivering notifications	performance of the contract
server logs: IP address, time, requested address, browser	security, troubleshooting	legitimate interest (security and operation)
mail passing through our mail servers (ourEmail)	delivering mail	as a processor for the Customer (section 2)

We collect anonymous ourCAD usage telemetry only with your consent; it contains no identity, IP address or document content (see the Cookie Policy).

4. Where the data are

All applications and data run on our own servers in the Czech Republic (Obřice and Krupská, two sites for backup and recovery). The exception is one rented virtual server at Forpsi (Czech Republic) used for monitoring, the service status page, certificate validation and as a backup mail server: when the main mail server does not respond, it accepts incoming mail and holds it for at most 14 days before passing it on. No other customer data are stored there.

5. Who we share data with

Forpsi (Czech Republic) — the rented server described in section 4.
Anthropic PBC (USA) — language model for the functions described in section 7.
Google (Firebase Cloud Messaging) and Apple (Apple Push Notification service) — delivering notifications to the ourApp app. The notification text (e.g. a task name or the beginning of a chat message) and the device identifier are passed on.
Public authorities, only where required by law.

Transfers to the USA rely on the European Commission’s standard contractual clauses (Implementing Decision (EU) 2021/914) in our contracts with the named providers. We do not sell data or use it for advertising.

For files shared by link from ourCIS and ourDisk: the link is temporary (at most 30 days), the address is the only key, every download is logged (time, link, IP address, browser) and the IP address is anonymised after 90 days.

6. Security

Encrypted connections (HTTPS), passwords stored only as hashes, access by role and organisation (one company cannot see another’s data), two-factor authentication, sign-in history, monitoring, regular backups to a second site and to removable disks, physically secured own premises.

7. Artificial intelligence and automated processing

We use language models from Anthropic PBC (USA) in two areas that differ in which data they can access:

ourCAD assistant — when you use it (a question, dimensioning, drawing review, simplification suggestions, document review), it receives your question and the necessary part of the model or drawing. It runs under Anthropic’s paid commercial terms: Anthropic acts as our processor under a data processing agreement with standard contractual clauses (Implementing Decision (EU) 2021/914), does not use the data to train models and keeps it for at most 30 days. For customer data we are the processor and Anthropic is a sub-processor under module 3 of those clauses. Without your request the assistant receives nothing.
Development and operations — an AI assistant helps us develop, maintain and fix the services. It works with source code, technical data and anonymised copies of data from which no individual can be identified (names, e-mails, phone numbers, free text and files are replaced). It has no access to personal data or to customer data in production; changes to production data are made by our staff.

Bug reports are handled by people.

Automated decision-making under Art. 22 GDPR does not take place: AI does not decide on access, contracts, pay or attendance.

8. Cookies

We use only essential cookies for sign-in and running the applications; ourCAD additionally collects anonymous telemetry with consent. Details are in the Cookie Policy.

9. How long we keep data

data	period
user account	while the account exists; the organisation administrator or we may close it
sign-in history	90 days
in-app notifications	90 days
download records of files shared by link	IP address anonymised after 90 days, the record remains
ourDisk trash	90 days, then the file is deleted
invoices and accounting documents	10 years (VAT Act)
bug reports	while the service is provided, as a history of fixes; anonymised on request
web server logs	14 days; application and system logs 30 days
mail queued on the backup mail server	at most 14 days
customer data after the contract ends	under Article 6 of the Terms (at least 14 days, then deletion)
backups	application data 30 days, mail 7 days, mail server database 365 days; offline copies on removable disks according to their rotation

10. Your rights

You have the right to access your data, to rectification, erasure, restriction of processing, portability and to object to processing based on legitimate interest. Write to webmaster@rebis.cz; we reply within 30 days. For data we process for the Customer (section 2), contact the Customer. You may lodge a complaint with the Czech Office for Personal Data Protection (www.uoou.cz).

11. Changes

We publish new versions on this page and inform you of significant changes by e-mail or in the application.